Why E-Commerce Businesses Should Focus On PR

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Rakefet Yacoby From:

Today, we’re going to speak about PR for e-commerce brands. And before, we jumped into all the whats and hows, first, is it really important for e-commerce brands that are starting to grow, starting to pick up and really gain traction, to actually start with PR, and why?

Shama Hyder:

Yeah. Only if you want to have trust of your customers and you… So it’s funny because I think PR, for the longest time, was nice to have with media relations and whatnot. It’s just a nice perk. A lot of times I think companies felt like, oh, if you get a certain point, then you can look into it. But these days, we know that’s just not true because you only have to look at how many touchpoints someone needs to buy. I know Forrester just released some research and they shared that in 2017, for example, it took 17 touchpoints, interactions for someone to buy, and now it’s 21.

Rakefet Yacoby From:

Yeah.

Shama Hyder:

So that number’s going up. We also know that trust is continuously going down. People don’t look at something and say, “Oh, I’m so excited buy it.” Usually they think, “What’s the catch? Are these reviews real? Is this company going to deliver?” This is really true for e-commerce. Also, if you were ever competing with Amazon, or even if you’ve got a brand on Amazon, you’re trying to build up your brand, as so many brands have realized, Amazon’s a great platform, but at the end of the day, it’s the Amazon brand. And what you want to do is build your brand. And so from that perspective, PR becomes essential. Not like a nice to have, not like something we can add later. I also find it sort of fascinating, a lot of times, we work with clients and we do a lot in the B2B tech space. It’s because they know that they want a one day exit, or they have already a game plan.

You mentioned Tel Aviv. We worked with a few VC-funded start-ups out of Israel. And part of that is the same thing, how do we position ourselves? Because we know today it’s not just about the product, it’s not just about the service, it’s the story that you tell, it’s the story your customers get to tell about that product, about that service, how they feel about it. And so for all those reasons, PR becomes pretty crucial.

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Day 6: How to Stay Relevant on Dark Social (Extra Credit)

Ready for some extra credit? I’m about to throw you some jaw-dropping stats.

In today’s B2B landscape, thought leadership content is more important than ever.

But B2B brands aren’t going all in. Why?

It isn’t as easy to track as other initiatives.

Here’s the thing, though: 

Even if it’s hard to measure, it’s still meaningful.

According to the 2024 Edelman-LinkedIn B2B Thought Leadership Impact Report, 52% of decision-makers and 54% of C-level executives spend over an hour a week consuming thought leadership content. 73% report trusting this content more than marketing materials.

And they don’t leave comments. They don’t hit the like button. 

They share it on dark social, privately. 

The impact is undeniable.

75% of decision-makers have explored a product or service they weren’t considering after consuming thought leadership content, and 60% realized their organization was missing an opportunity thanks to it.

If you thought those numbers sounded impressive, wait until you read this: 

90% are more receptive to sales outreach from companies that share consistent, high-quality thought leadership.

86% are more likely to include these companies in the RFP process (seat at the table, anyone?), and 60% are willing to pay a premium to work with them. 

You can’t make this up!

As long as B2Bs continue to choose the merely measurable over the meaningful, they’ll keep missing golden opportunities. Now that you know, you can stop your brand from falling into this trap. Stay vigilant by frequently asking yourself these 4 questions: 

Question 1: How does our thought leadership content support our overall business goals and objectives?

Action: Ensure that your thought leadership content strategy is aligned with your company’s overarching business objectives, such as increasing market share, driving revenue growth, or establishing your brand as an industry leader.

Result: Ensure alignment with business objectives.

Question 2: Does our thought leadership content address the most pressing challenges, questions, and aspirations of our target audience?

Action: Conduct thorough research to understand the needs, preferences, and pain points of your target audience. Develop thought leadership content that provides valuable insights, solutions, and perspectives that resonate with their specific challenges and goals.

Result: Stay focused on customer needs.

Question 3: How can we track and measure the engagement and impact of our thought leadership content, even if it’s not as straightforward as other marketing metrics?

Action: Implement a comprehensive measurement framework that goes beyond simple metrics like likes and comments. Track indicators such as time spent on page, scroll depth, content downloads, newsletter sign-ups, and referral traffic. Use surveys and feedback loops to gather qualitative insights from your audience on how your content has influenced their perceptions and decisions.

Result: Accurately track engagement and impact.

Question 4: How can we ensure that our thought leadership content is effectively integrated with our sales and marketing efforts?

Action: Collaborate closely with your sales and marketing teams to develop a cohesive content strategy that supports the entire customer journey. Use thought leadership content to nurture leads, support sales conversations, and establish your brand as a trusted resource. Provide your sales team with the tools and training they need to leverage thought leadership content effectively in their outreach and interactions with prospects.

Result: Synergistic integration with sales and marketing.

And that’s a wrap! You’ve reached the final email of the 5-Day MBA in PR. Congratulations!

You now know more about earned media and PR than the majority of business leaders out there.

Over the past week, you’ve seriously leveled up your knowledge and your game.

On Day 1, you explored different types of PR and learned how to choose what makes sense for you.

On Day 2, you discovered why a strategic distribution plan is vital to the success of earned media efforts.

On Day 3, you identified a crucial media reframe needed for maximizing visibility.

On Day 4, you figured out how to leverage contemporary events to your advantage. 

On Day 5, you connected the dots between PR and sales. 

And today, you learned why thought leadership content is critical—even if it isn’t as easily directly measurable as other initiatives.

This is enough to make you a very savvy business leader when it comes to PR. You should be able to ask the right questions and start driving results! 

And if you found this e-Course helpful, send it to a colleague! It would be the ultimate compliment. 

But the truth is, I can only go so deep in an email course.

So, if you’re wondering how I can work in a deeper capacity with you, there are a few ways I can be of service: 

  1. I can come speak to your company or industry—not just on earned media but on how to actually stay RELEVANT in a world that is changing at the speed of your feed. I’ve spoken for everyone from NASA to Marriott. You can check my availability here.
  2. You can hire my awesome team at Zen Media to execute on behalf of your brand. Day 1 to Day 5 and then some. Here’s what clients have to say about working with us.

I genuinely hope this has been useful for you in your journey.

This isn’t goodbye, but more of an I’ll see you later!

All the best, 

Shama