Account Executive

An Account Executive at Zen Media will act as a liaison between our team and our clients. This role is responsible for keeping the customers happy and disseminating information to the rest of the team.

Job Description:

  • An Account Executive at Zen Media will act as a liaison between our team and our clients. This role is responsible for keeping the customers happy and disseminating information to the rest of the team. The ideal candidate will be genuinely empathetic to the pain points of their clients and highly knowledgeable in digital marketing. AEs will be key to developing marketing strategies for new clients and leading the evolution of retainer client strategies over time. 

Duties and Responsibilities

  • Act as the main point of contact for clients and serve as the big-picture marketing visionary/strategist over the account
  • Onboard new clients and set healthy expectations on what they can expect from Zen Media
  • Follow up with clients regarding upcoming deliverables, new needs, and open requests
  • Coordinate and lead client calls
  • Collaborate with Project Managers on client deliverables and pre & post call action items
  • Communicate client needs to the team of subject matter experts, adding tasks and determining deadlines
  • Learn as much as possible about each client in order to maintain quality control and provide approval on deliverables
  • Help the team prioritize their ever-growing list of tasks

Job Requirements:

  • Bachelor’s degree in Marketing or related field
  • Minimum 3 years experience in customer service or account management
  • Minimum 2 years experience in marketing
  • Intermediate to advanced computer skills and ability to learn new software quickly
  • A passion for pleasing clients and helping people
  • Outstanding communication and presentation skills, verbal and written
  • Experience exercising strategic thinking and creative problem solving
  • Strong drive for executing projects from conception to completion
  • Ability to multi-task and assure the quality of all deliverables
  • Self motivated, optimistic, detail oriented, organized, and collaborative

Perks of working at Zen:

  • Working for a growing, reputable, respected firm
  • Competitive salary
  • 100% remote
  • $500 yearly stipend for training & ongoing education
  • Unlimited PTO
  • Annual round trip ticket to anywhere in the world
  • Performance bonus
  • Charity matching
  • 8 weeks paid maternity/paternity leave
  • Strict No Jerks Policy

Ready to apply? Email your resume to kayla@zenmedia.com

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